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Nokia Device Mobile Phone Cityscape

Europcar | Mobility

Performance enhancing customer experience

Prospect was Europcar’s digital partner for nearly a decade. During this partnership we worked with UK, global teams and the Innovation lab to help Europcar stay ahead and meet shifting customer demands.

This included a greatly enhanced the e-commerce experience across channels, effective marketing comms, a voice-enabled customer experience business case and a close collaboration with Europcar’s Innovation lab to explore the future of mobility - with the mission to extend the company’s overall future service proposition and to solve real-world mobility, transportation and logistics problems.

+ 38% Revenue
+220% e-marketing bookings

Digital Strategy
Service & Product design
E-commerce marketing
Voice Prototyping & validation
Design Sprints / training

Image: Google

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