Europcar | Mobility
Performance enhancing customer experience
Prospect was Europcar’s digital partner for nearly a decade. During this partnership we worked with UK, global teams and the Innovation lab to help Europcar stay ahead and meet shifting customer demands.
This included a greatly enhanced the e-commerce experience across channels, effective marketing comms, a voice-enabled customer experience business case and a close collaboration with Europcar’s Innovation lab to explore the future of mobility - with the mission to extend the company’s overall future service proposition and to solve real-world mobility, transportation and logistics problems.
+ 38% Revenue
+220% e-marketing bookings
Service & Product design
Voice Prototyping & validation
Design Sprints / training