I champion a human-centered, multidisciplinary and holistic experience design process to deliver feasible, viable, and desirable products and service experiences that solve real problems and make a difference in people’s lives. Mixing hard commercial reality, people-focused insights and collaboration to turn tough challenges into genuine value and measurable gains: Happier planet. Greater loyalty. Better efficiency. Faster growth.
Experience & Innovation Strategy
Service & Product design
Customer & Employee Experience
Workshop design & facilitation
Digital Strategy
Design Thinking / Doing training
Design management & leadership
Design for Sustainability
Experience & Market Research
Vision & Concept development
Human-Centered Design
Digital brand experience
Company & Team management
A few past examples...
I have extensive experience across Technology, Retail, Fin-Tech, Travel, Transportation, Telco, Hospitality, Healthcare, Utilities, Insurance, Mobility, Education, and Public Sector.
The shortlist: from 'firsts', to award-winning and impact-generating outcomes. I'd be delighted to demo other and more detailed cases.
