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I champion a human-centered, multidisciplinary and holistic experience design process to deliver feasible, viable, and desirable products and service experiences that solve real problems and make a difference in people’s lives. Mixing hard commercial reality, people-focused insights and collaboration to turn tough challenges into genuine value and measurable gains: Happier planet. Greater loyalty. Better efficiency. Faster growth. 

Experience & Innovation Strategy

Service & Product design

Customer & Employee Experience

Workshop design & facilitation

Digital Strategy

Design Thinking / Doing training

Design management & leadership

Design for Sustainability

Experience & Market Research

Vision & Concept development

Human-Centered Design 

Digital brand experience

Company & Team management

A few past examples...

I have extensive experience across Technology, Retail, Fin-Tech, Travel, Transportation, Telco, Hospitality, Healthcare, Utilities, Insurance, Mobility, Education, and Public Sector. 

The shortlist: from 'firsts', to award-winning and impact-generating outcomes. I'd be delighted to demo other and more detailed cases.

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