Design as an agent for change*:
I help organisations to shape the
business of the future.
For nearly 3 decades I have led a digital and service design agency and worked with international agencies, organisations and teams, designing human centered, award winning product and service experiences with measurable results - happier customers, engaged employees, business growth.
Building on my extensive experience as design consultancy founder and business leader, Service Experience Director, (and Creative Director, Product & Graphic Designer, Mentor & Speaker), I now partner with ambitious start-ups, entrepreneurial organisations, agencies, and their teams, to tackle tough business challenges through design.
Focused on solving complex business challenges, I create and facilitate strategy and design programmes that help organisation to find common ground and to co-create aspirational future visions - with the outcome of new experience design innovations and roadmaps that unlock value for your business, sustainably. And rapidly validated to proof success before going to market.
Experience Design & Leadership
I lead multi-disciplinary teams to design human-centric, end-to-end services, and digital product innovation - with a relentless focus on delivering measurable impacts: happier customers, engaged employees and sustainable growth.
Through innovation accelerator workshops, I enable organisations to embed Design Thinking to solve complex business problems, develop a human-centric culture, and to innovate at pace.