I champion an insight-led and people-centered experience design process in combination with business expertise and digital technologies to deliver feasible, viable, and desirable new products, services, and customer experiences that provide tangible value - happier customers, engaged employees, and business growth.
Experience & Innovation Strategy
Service & Product design
Customer & Employee Experience
Workshop design & facilitation
Design Thinking / Doing training
Design management & leadership
Design for Sustainability
Experience & Market Research
Vision & Concept development
Digital brand experience
Company & Team management
A few past experience examples...
Too many projects over the years. Across Technology, Retail, Fin-Tech, Travel, Transportation, Telco, Hospitality, Healthcare, Utilities, Insurance, Mobility, Education, Public Sector...
From 'firsts', to award-winning and impact-generating outcomes.
I'd be delighted to demo detailed cases.