For nearly 3 decades I have had the privilege of co-founding and running a design consultancy and have worked in the UK, Holland and Norway as Service Experience Director, Creative Director, Product Designer, Graphic Designer, Mentor and Speaker.
Working with brilliant people across
a broad spectrum of clients and disciplines - with the passion to
help organisations harness the transformative power of design.
Originally educated as a designer in Germany and the UK, I have held senior positions in the UK, Holland, and Norway - including MetaDesign London, Icon Brandlab, FutureBrand Digital, and Oyster Partners (LBI / FramFab).
In 2006 I co-founded and lead the experience design agency Prospect for 17 years. Prospect was sold to Manyone, an international strategy-design hybrid agency in 2020, where I was a Partner and MD of London.
Since March 2022 I now partner directly with ambitious start-ups, entrepreneurial organisations, and agencies to tackle real-world business challenges through design.
... naturally the awards and impacts are a tribute to the power of collaboration - with great teams and client partners.
A few notable impacts*
Dimension Data (NTT)
Growth in Revenue
Growth in client acquisition
DBA Design & Effectiveness Award
Growth in Revenue
Increase in ancillary sales
Increase in productivity
3 months = ROI
Increase in bookings
Uplift in NPS score
Me and my team's work has won many awards. Gongs like that make everyone feel good. They’re a tribute to the power of co-creation.
But the achievements we were proudest of are the measurable results that our clients report back.
More conversions. Improved customer retention. Better organisational efficiency.
This is the real value.
Service Experience Consultant & Design Leader
I now partner with ambitious start ups, entrepreneurial organisations, agencies and their multi-disciplinary teams to tackle real-world business challenges through design.
Manyone acquired Prospect in July 2020, Prospect became the new London studio.
I was a Partner and the MD at Manyone London, an international strategy-design hybrid, shaping everything that’s next at the intersection between design, strategy and creative technologies.
Co-founder, MD & Experience Director
For 17 years I co-founded and ran Prospect, a London-based Experience Design Consultancy, which was acquired by Manyone, a global strategy-design hybrid, in 2020.
We envisioned and designed award-winning digital customer and employee experiences with business transformational impacts for global tech, telco, travel, finance, retail, hospitality, and publishing clients.
DBA Effectiveness Award: Dimension Data (NTT)
NTT, Nokia, Nokia Siemens Networks, Virgin Holidays, Vodafone, bmi, Silverjet, Europcar, Mitchells & Butlers, Amazon, Toyota, Dimension Data, Internet Solutions, Eurostar, Tesco, Insight Investment, MacMillan Publishing, LiveEvents, Smith Nephew, Arcadis, SGS, Utility Warehouse, Allianz, Belron, 6point6, Volopa, Pearsons, IFRS, Nature Magazine, DBA, Wexas Travel.
I led Nokia's future digital global vision and the redesign of Nokia.com.
I ran my own studio for nearly five years before
I was working with amazing clients, including the Design Council, where I met my Prospect co-founder and business partner Richard Eisermann.
The Royal Society of Arts
The Home Office
(> FutureBrand Digital)
Senior Interaction Designer
Responsible for developing interactive strategies and designs for on- and off-line projects.
During my time Meta Design was bought by Icon Medialab and then FutureBrand Digital.
Smith Kline Beecham
(> FramFab / LBI)
3 incredible years, working in a rapidly scaling agency in the DotCom Boom.
4x No.10 Downing Street
8x Victoria & Albert Museum
2x Cancer Research Campaign
2x Bridgeman Art Library
No. 10 Downing Street
Bridgeman Art Library
Anderson & Lembke
After studying in Germany and the UK, I started my career in Holland in advertising (Anderson & Lembke) and several graphic design agencies
(i-Grec and Proforma)
1x DOW Sealants