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I champion an insight-led and people-centered experience design process in combination with business expertise and digital technologies to deliver feasible, viable, and desirable new products, services, and customer experiences that provide tangible value - happier customers, engaged employees, and business growth.

Experience & Innovation Strategy

Service & Product design

Workshop design & facilitation

Design Thinking training

Design leadership

Vision & Concept development

User-Centered Design 

Digital brand experience

Technology adoption

Company management

A few past experience examples

I'd be delighted to demo detailed cases

A few notable impacts*

Dimension Data (NTT)
515% 
Growth in Revenue
307%
Growth in client acquisition
1
DBA Design & Effectiveness Award

bmi Airlines
20%
Growth in Revenue
190%
Increase in ancillary sales
2
Awards

Nokia
77%
Increase in productivity
3
3 months = ROI

Eurostar
38%
Increase in bookings
73%
Uplift in NPS score

*

Me and my team's work has won many awards. Gongs like that make everyone feel good. They’re a tribute to the power of co-creation.

But the achievements we were proudest of are the measurable results that our clients report back.

More conversions. Improved customer retention. Better organisational efficiency.

 

This is the real value.

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