For nearly 3 decades I have led a digital and service innovation agency and teams, designing human-centered, award-winning product and service experiences with measurable results - happier customers, engaged employees, and business growth.
In my career of 27 years so far, I have been lucky enough to have been a design consultancy founder and business leader, Service Experience Director, Creative Director, Product Designer, Graphic Designer, Mentor, Speaker and a Design Cooperative Founder. [Move up?]
I have had the privilege of working with brilliant people across a broad spectrum of clients and disciplines - with the passion to help organisations harness the transformative power of design.
Originally educated as a graphic designer in Germany and the UK, I transitioned into digital world in the tender early days of 1997 and have held senior positions in the UK, Holland and Norway - including MetaDesign London, Icon Brandlab, FutureBrand Digital, and Oyster Partners (LBI / FramFab).
In 2006 I co-founded and lead the experience design agency Prospect for 17 years, which was sold to Manyone in 2020, where I was a Partner and MD of London.
Since 2022 I now focus on XXXXXX
27
years experience
18
awards*
%
measurable impacts*
* ... naturally the awards and impacts are a tribute to the power of collaboration - with great teams and client partners.
A few notable impacts*
Dimension Data (NTT)
515%
Growth in Revenue
307%
Growth in client acquisition
1
DBA Design & Effectiveness Award
bmi Airlines
20%
Growth in Revenue
190%
Increase in ancillary sales
2
Awards
Nokia
77%
Increase in productivity
3
3 months = ROI
Eurostar
38%
Increase in bookings
73%
Uplift in NPS score
proud awards
Our work for clients has won many awards. Gongs like that make everyone feel good. They’re a tribute to the power of co-creation. But the achievements we’re proudest of are the measurable results that our clients report back. More conversions. Improved customer retention. Better organisational efficiency. This is the real value of our work.
Dimension Data (NTT)
515%
Growth in Revenue
307%
Growth in client acquisition
1
DBA Design & Effectiveness Award
ABOUT ME
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2020
MANYONE
(London)
Manyone acquired Prospect in July 2020, Prospect became the new London studio.
I was a Partner and the MD at Manyone London, an international strategy-design hybrid, shaping everything that’s next at the intersection between design, strategy and creative technologies.
We worked with multi-disciplinary teams, across borders, on Insight Investment, Utility Warehouse, Amazon, Live Events, Toyota.
2006
PROSPECT
Founder, Experience Director & MD
For 17 years I co-founded and ran Prospect, a London-based Experience Design Consultancy, which was acquired by Manyone, a global strategy-design hybrid, in 2020.
We envisioned and designed award-winning digital customer and employee experiences with business transformational impacts for global tech, telco, travel, finance, retail, hospitality, and publishing.
Clients included NTT, Nokia, Nokia Siemens Networks, Virgin Holidays, bmi, Silverjet, Europcar, Mitchells & Butlers, Amazon, Toyota, Dimension Data, Eurostar, Tesco, Insight Investment and Springer Publishing.
Awards:
1x DBA Effectiveness Award: Dimension Data (NTT)
Clients included
NTT, Nokia, Nokia Siemens Networks, Virgin Holidays, bmi, Silverjet, Europcar, Mitchells & Butlers, Amazon, Toyota, Dimension Data, Eurostar, Tesco, Insight Investment and Springer Publishing.
2006
Moving Brands
Design Director on Nokia's future digital global vision.
2002
Anja Klüver
Studio
I ran my own studio for nearly five years before co-founding Prospect. I was working with amazing clients including the Design Council, The Royal Society of Arts, Opodo, Nokia, Tesco, DFES, The Home Office and Spanish Telecom.
2000
Meta Design
(> FutureBrand Digital)
Senior Interaction Designer
Design Council, Sonera ZED, Lexus Europe, Smith Kline Beecham, One2One, Quam.com and Riyuichi Sakamoto.
1997
Oyster Partners
(> FramFab / LBI)
Art Director
No. 10 Downing Street, Unilever, BBC, SKY, Bridgeman Art Library, BA and the V&A.
Awards:
4x No.10 Downing Street | 8x Victoria & Albert Museum | 2x Cancer Research Campaign | 2x Bridgeman Art Library
1994
Anderson & Lembke
i-Grec
I started working in Holland in an advertising (Anderson & Lembke) and several graphic design agencies (i-Grec and Proforma)
Graphic design and art direction for various Dutch clients, including PTT, VROM, DOW, Ericsson, Agfa, AT&T, Motorola, NCR.
Awards:
1x DOW Sealants